A website for a glazier that gets the call tonight, not after the customer has rung someone else
Nobody searches for a glazier for fun. They have broken glass, a door that will not lock or a tenant on the phone, and they ring the first business that looks like it can come out. Your site gets a few seconds to be that business.
A$249 a month, A$499 setup, GST may apply, 12-month minimum term. One plan, the same for every kind of glazing business.
What usually goes wrong for glass repair businesses and emergency glaziers
Before we build anything, we look at the site you have now. These are the faults we find most often in this corner of glazing.
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The phone number sits in the footer, below a slideshow, on a page that is slow to load on a phone.
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Opening hours and after-hours arrangements are vague, so a 10pm caller expects a pane fitted on the spot.
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The service area is either missing or a list of every suburb in the state.
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The only way to get in touch is a long form, when a photo and a phone number would do.
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Property managers and strata have no page of their own, so repeat work is harder to win than a one-off callout.
As we find it, and as we build it
Each fault has a specific correction. This is what changes on your site.
| Where | As we usually find it | As we build it |
|---|---|---|
| First screen | Logo, slideshow, a welcome paragraph | Tap-to-call, your honest hours line and the suburbs you cover, on every page |
| After hours | "24/7" in the header | What actually happens at night: board-up, glaze next day, any callout fee |
| Service area | No list, or every suburb in the state | The areas you really cover, matching your Google Business Profile |
| Form | Eight fields and a captcha | A short photo form: what broke, is the property secure, suburb, phone |
| Repeat work | Nothing for agents | A property manager page covering work orders, access and invoicing |
The phone number is the website
Most glass repair visits happen on a mobile, often standing next to the damage. The page has a few seconds to answer three questions: do you fix this, do you come to my suburb, and can I call you now. Everything else is secondary. So the layout puts a tap-to-call button at the top of every page and keeps it in reach as the visitor scrolls.
Directly under it sits an honest hours line. If you board up after hours and glaze the next day, say that. A customer who knows what to expect at 10pm is far easier to deal with than one who expected a pane fitted on the spot.
- Tap-to-call button
- Your hours and after-hours arrangement
- The suburbs you cover
- "Send a photo" link for non-urgent jobs
Who calls a glazier
Repeat callers matter as much as one-off emergencies. Each needs something slightly different from the site.
Householders
A break-in, a storm, a ball through the window. They want to know you can make it secure today.
Property managers
They book repairs for tenants and want quick quotes, clear invoices and someone who turns up when booked.
Shop owners
A smashed shopfront means lost trade and an unsecured store. After-hours board-up is what they look for.
Strata and facilities
Common area doors and windows, often with a work order number and access rules to follow.
A short form that works one-handed
The repair form stays short, because the person filling it in may be holding a torch in the other hand. It asks:
- Name, phone and suburb
- What is broken: window, sliding door, shopfront, shower screen or other
- Is the property secure right now? Yes or no
- A photo of the damage, where your form tool allows uploads
- Rough size, if they know it
- Agent or strata work order number, optional
Google and your service area
Most glass repair businesses travel to the customer rather than taking walk-ins. Google's guidelines say that if you're a service-area business, you should hide your business address 1 from customers, and a profile can list up to 20 service areas 2 .
Your website should match that profile: the same business name, the same phone number and the same list of areas. We build the service areas page from the areas you actually cover, so the profile and the site tell customers the same thing.
The pages your site will carry
| Page | Main job |
|---|---|
| Home | Call now, hours, areas, what you repair |
| Emergency glass and board-up | What happens on an after-hours call and any callout fee |
| Window and door glass replacement | Common repairs, glass types, typical turnaround |
| Shopfront glass | Commercial repairs, securing premises |
| For property managers | How to book, work orders, invoicing |
| Insurance repairs | How insurance jobs run with you, if you do them |
| Service areas | Suburbs covered and any after-hours limits |
| Send a photo | The short form above |
How glaziers use the monthly edits
Hours change over public holidays, so a holiday hours note is a common edit. So is adding a suburb when you take on a new van, updating a callout fee, or adding a page when you start offering something new, such as security screen doors. You have up to 5 edits a month, and each one is a change to your site that you send us, such as new wording, a new photo or a changed price.
Questions from glass repair businesses and emergency glaziers
We do after-hours callouts. How should the site show that?
State your real hours and your after-hours arrangement in plain words near the phone number, including any callout fee if you charge one. If you only take after-hours jobs in some suburbs, say which. Promising 24/7 service you cannot staff every night leads to angry calls and poor reviews.
Should a glass repair site have a form at all, or just a phone number?
Both. Urgent jobs call. Non-urgent ones, like a cracked pane that has been taped up for a week, often prefer a form with a photo. The form also catches enquiries sent at midnight that you can answer first thing in the morning.
We work across a lot of suburbs. Do we need a page for each one?
No. Pages that only swap a suburb name add nothing for customers. We list your service areas clearly, with any differences in hours or callout fees, and write real pages only where the work is genuinely different, such as a commercial area you cover after hours.
Can the site show that we do insurance work?
Yes, if you do. We can explain how an insurance job works with you: who arranges the quote, what photos help, and how the invoice is handled. Only name insurers if you have their written permission to do so.
Can the site show a callout fee?
Yes, and it usually helps. A clear callout fee next to the phone number stops the price shock on the doorstep. If the fee changes, updating it is one of your monthly edits.
Other sides of glazing we build for
- Double glazing and retrofit
- Window and door installers
- Shower screens and splashbacks
- Commercial glazing
- Heritage and timber windows
- All segments
Be the glazier they can call from the kitchen floor
Book a 20-minute call. We look at how you quote and what you sell, and tell you plainly whether the plan suits your business.
A$249 a month, A$499 setup, GST may apply, 12-month minimum term.
No obligation on the call. If the plan isn't right for how you work, we say so.